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How to Listen and How to Be Heard

Inclusive Conversations at Work

ebook
1 of 1 copy available
1 of 1 copy available
A straightforward guide to communicating more effectively on the job and building a more inclusive, creative, and productive workplace.
How to Listen and How to Be Heard is a guide to empowering yourself and others to communicate with people who think, act, and experience things differently than you do. It's also guide to communicating with more confidence, candor, and authenticity. Too often, people avoid difficult conversations, but these discussions often need to happen to bring people together so we can all succeed.
There are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations.
How to Listen and How to be Heard shows you how to bridge the conversation gap and use your unique voice to start powerful conversations. Learn how to communicate with, through, and alongside what makes us different. We are all here to work together, so let's get started.
Praise for How to Listen and How to be Heard
Best Nonfiction Book of 2020, Cosmopolitan
"Gets to the heart of communication issues at work. Using Alissa Carpenters techniques, your workplace will be more inclusive, creative, and productive." —Dorie Clark, executive education professor at the Duke University Fuqua School of Business, author of Reinventing You and Stand Out
"The working world is a more diverse place than ever before. Open dialogues are a must and lead to innovation and harmonious teams. Alissa Carpenter provides a guide to successful communication in the workplace." —Dan Schwabel, author of Back to Human, Promote Yourself, and Me 2.0
"Carpenter offers useful insight on starting tough conversations. Many practical and actionable suggestions throughout the book make it a valuable read for anyone interested in working on their communication practices." —Library Journal
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    • Library Journal

      April 24, 2020

      The globalization of almost every area of life has created unprecedented opportunities to engage with people of myriad backgrounds, opinions, beliefs, and perspectives. Communication in some ways has become easier in that nearly anyone can be reached instantaneously. But most of the difficulties in making that communication clear, meaningful, and effective still remain. Carpenter (owner of Everything's Not OK and That's OK, a training and consultation service) attempts to help individuals achieve more effective communication. Carpenter explores how to find advantages in differences, the importance of understanding that communication style matters, how to admit and embrace change as the only known constant, how to be comfortable with the uncomfortable, and the need to start with intentionality and purpose when building relationships. Chapters are short and engaging, geared toward both managers and employees, and Carpenter offers useful insight on starting tough conversations. VERDICT Many practical and actionable suggestions throughout the book make it a valuable read for anyone interested in working on their communication practices. Recommended for expanding business and self-help collections in the area of work-related communication.--Mark Hanson, Maranatha Baptist Univ. Lib., Watertown, WI

      Copyright 2020 Library Journal, LLC Used with permission.

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  • English

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