究竟是什么因素决定了一个总经理的成败？心理学家霍华嘉纳说："一个人最后在社会上占据什么位置，绝大部分取决于非智力因素。"这句话对于经营公司同样适用，即一个公司能发展到什么程度，绝大部分取决于总经理的智商以外的因素，即德商、情商、逆商、胆商、财商、心商、志商、灵商、健商、择商、弃商等。要想成为一名优秀的总经理，带领自己的公司从小到大，由弱到强，这12大商道都非常重要。
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